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Frequently asked Questions
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All our jewelry is made from the highest quality stainless steel, then plated with 18k gold using “Physical Vapor Deposition”
This new technique of plating materials is 10 times stronger than standard gold or silver plating.
Food grade stainless steel does not corrode or tarnish, making 0ur jewelry 100% waterproof!
Our materials are considered safe to use for anyone with allergies or sensitive skin. All pieces are made from the highest quality stainless steel.
We use the highest quality stainless steel that does not tarnish or fade, and plated with 18k gold.
This new, modern way of combining stainless steel base and high quality 18K Gold prevents jewelry from fading or leaving green marks on your skin.
The 18K gold plating is ten times thicker than standard gold plating, resulting in an extremely durable finish. This durability naturally makes it almost anything proof!
Cleaning Tips:
- Use only water and a mild soap to wash your jewelry.
- Use a soft cloth to help clean it (no abrasive cleaning tools).
Every single order comes in a jewelry pouch for every piece of jewelry.
In addition, we are happy to share that we only use eco-friendly packaging and recycled paper.
Our ring size chart is listed under the ring sizes available for each ring or you can visit our Ring Size Chart.
Making a small adjustment from time to time will keep your earrings tight and working like new! Follow our guide here.
Free shipping on orders over $39! All orders come with worldwide shipping and tracking.
We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We cannot ship to Russia, French Polynesia, and China at this time.
Along with our free shipping worldwide, all the duties & taxes are covered! We can guarantee there are no extra fees.
Return & Exchange Policy:
30-day Return Window: You can return items purchased from truglow.com for a refund or store credit within 30 days of the delivery date. All returns must be approved before sending items back.
Condition of Returns: To qualify for a return, items must be unused and in the same condition as received, with original packaging included (including gifts).
Return Shipping Cost: Please note that while we are happy to refund or exchange for store credit, we do not cover the cost of return shipping. You will be responsible for the return shipping cost and providing a tracking number for proof of return. Original shipping charges, including any expedited, express, or next-day delivery fees, are non-refundable, except where required by law.
Refunds: Upon a successful return, a refund will be processed to your original method of payment. Refunds will be calculated according to the promotional discount applied to the order. Your refund may take 2-7 business days to reflect in your account.
Exchanges: We offer store credit for exchanges. After a successful return, you’ll receive a personalized store credit code. All exchanges are final sale, and cannot be combined with other discount codes
Our team processes orders quickly, so we cannot guarantee cancellations or changes once an order is placed. If you have an incorrect shipping address please reach out to us at hello@truglow.com
We stand behind the quality of our jewelry. If you experience a significant gold or silver color issue, you may submit a claim. Once approved, you are eligible for a replacement or store credit.
Store credit issued from a warranty claim is intended solely for obtaining a replacement item. It is considered final sale and cannot be combined with other discount codes. Gifted jewelry is eligible for store credit only. Store credit will be calculated based on any promotional discounts applied to the original purchase.
Items must be purchased directly from us. Please retain all damaged items, as they may be required for future warranty claims. Truglow Jewelry reserves the right to deny any warranty claim.
Coverage includes:
Significant gold or silver color issues
Does not include:
Lost jewelry
Pearl discoloration
Normal wear and tear (including scratches and minor damage)
Damage from misuse of jewelry or improper storage
Free mystery items or promotional gifts
If you are eligible and wish to submit a claim, please reach out to us at hello@truglow.com with the following information:
- Current shipping address
- Your order number
- Which item is damaged
- A description of the problem
- Photographic evidence